Open Positions - Five Keys Charter School - San Francisco, Los Angeles, East Bay, Solano — Five Keys Schools and Programs

Documents Handler/Front Desk Clerk

    • Job Tracking ID: 512638-685008
    • Job Location: San Francisco, CA
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: May 21, 2019
    • Years of Experience: Up to 2 Years
    • Starting Date: ASAP
    • Salary: $19.00 per hour
    • Site/Location: 1800 Oakdale Ave, San Francisco CA ; other Northern California sites as needed
    • Work Schedule: Full-time, Monday through Friday, hours vary from 8:00 am to 4:00 pm, 7.5 hours per day, 37.5 hours per week
    • Reports to: SF Community Site Principal
    • Union: Classified Union
    • Retirement: Optional 403(b)
    • On-site Hours/Week: 37.5 per week
    • Other Ino: San Francisco
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Job Description:


Five Keys’ mission is to further social justice and restorative justice by countering poverty, inequity, and trauma with accessible high quality programs that offer meaningful opportunities for individuals, families, and communities.


Five Keys’ vision is that all people have access to the resources they need to lead positive, productive, and self-determined lives. Five Keys’ commitment to the pursuit of equity is expressed through collaborative partnerships and innovative approaches across 3 AREAS OF IMPACT: Access to Education, Workforce Development, and promoting Vibrant Communities.


Five Keys was founded in 2003 by the San Francisco Sheriff’s Department as the first accredited high school in the nation to provide diploma programs for adults languishing in county jails. The "five keys" expressed through the school’s curriculum are: Education, Employment, Family, Community, and Recovery.

Today Five Keys has more than 500 dedicated employees serving 25,000 individuals each year (4,000on a typical day) in seven counties, including San Francisco, Alameda, Solano, San Mateo, Santa Clara, San Bernardino, and Los Angeles counties, with expansion into Marin and Sonoma Counties on the horizon. Beginning in 2008, Five Keys extended its schools and programs into undeserved neighborhoods, where some of our students return after their release from jail. Central to Five Keys’ model is the development of collaborative partnerships with workforce, criminal justice, and social service agencies; community-based organizations, and post secondary institutions. Five Keys now operates more than 80 community learning centers, in addition to high schools and programs inside 20 county jails. Approximately one third of Five Keys’ program participants are currently or formerly incarcerated. In addition to high school and college access pathways, Five Keys provides reentry case management; cognitive behavioral interventions, parenting classes, life skills programs, job readiness and education assessments, workforce training, and job placement services.


The overriding responsibility is to support the teachers, administrators, students and other admin staff in the mission of the 5 Keys Schools and Programs. It is the responsibility of each staff member to strive to raise the standard of professionalism to ensure the highest educational standards and opportunities are offered to our students, our teachers and other admin staff.


  • Provide a welcoming and supportive environment for students and colleagues
  • Perform reception duties; greet guests, answer phones, screen and route calls, copy/fax/scan
  • Ensure all deliveries and mail are received, handled, and processed expeditiously and with care
  • Verify sign-in sheets daily, and ensure that students are active and enrolled
  • Log student status, behavior issues and upload relevant documentation in the SIS (NRV, BOC, Impending Failure, GED and Diploma verifications, etc.)
  • Enrollment of new students
  • Coordinate graduation planning
  • Act as liaison with Oak Grove staff regarding any operational or other issues
  • Facilitate effective communication of information to various departments
  • Support and provide coverage for all administrative staff as needed
  • Abide by Five Keys and Sheriff’s Department policies and procedures
  • Other duties as assigned

Experience and Skills:


  • Experience using a SIS preferred
  • Ability to learn and use SIS effectively and efficiently
  • Experience using Gmail and Google Docs preferred
  • Intermediate skill level in Microsoft Office (Word, Excel, PowerPoint)
  • Proficiency with phone, internet, and email
  • A friendly and calm personality
  • Ability to work in an organized, efficient, and focused manner on assigned administrative tasks
  • Attention to detail required
  • Comfortable and professional demeanor when interacting with diverse community partners, students, and staff with diverse heritage and backgrounds
  • Ability to maintain strong and appropriate boundaries with personal identifying information when interacting with students or community or program partners, and while at any school location, community, or program partner site
  • Exceptional written communication skills; ability to express complex ideas with clarity and precision in written documents
  • Excellent interpersonal skills
  • Excellent organizational skills
  • Eagerness to learn new things and adapt to constantly changing circumstances
  • Ability to handle multiple deadlines and tasks simultaneously
  • Advanced problem-solving skills; tactfully address and resolve questions/concerns
  • Willingness and ability to grow professionally, be accountable, expand skills, and adapt to evolving school environments is required
  • A commitment to the mission, vision, and values of Five Keys are necessary, along with an understanding of the challenges and needs of Five Keys students


This position typically requires:

  • High school diploma or equivalent required
  • 1 - 2 years’ reception/administrative experience in a professional setting preferred
  • Proven track record of success in completing administrative tasks
  • Experience successfully working with people representative of Five Keys students preferred


  • Frequent and prolonged standing, walking, and sitting
  • Frequent talking and hearing conversations
  • Occasional reaching with hands and arms
  • Regularly lifting up to 25 pounds
  • Ability to follow oral directions in emergency situations
  • Travel to multiple sites is required
  • Clear TB test results dated within 60 days of hire to be submitted within 10 days of hire required


  • Must be willing and able to work in a correctional facility and travel throughout the area to community sites
  • Work environment varies from site to site. There is some personal safety risk working with at-risk populations
  • Moderate noise level



• Medical with employee premium contributions
• Employer paid Dental
• Employer paid Vision
• Employer paid Life Insurance
• Employer paid AD&D, Short and Long-term Disability
• HRA Benefit
• Pre-Tax Flexible Spending Accounts
• Pre-Tax Transit and Parking Accounts
• State Teachers Retirement (STRS) with Employer Matching for eligible employees
• 403 (b) retirement plan with Employer Matching for non-STRS positions
• Free Employee Assistance Program
• Generous Paid Time Off
• Gym membership reimbursement up to $100 for employees

Five Keys Charter School is an Equal Opportunity Employer and supports diversity in the workplace.